A better way to trade in.
Sell your device.
Make a difference.
Turn your unwanted iPhone or Apple Watch into money in your bank — and help a charity along the way.
Get my trade-in valuation Click hereSame-working-day payment aim after your device is received, tested and accepted.
Faulty phone? You might be surprised what it’s worth.
More than just cracked screens—we also buy iPhones and Apple Watches with other faults. Check our condition guide and get a trade-in quote. You might be surprised what yours is worth.
Acceptance depends on the fault and our condition checklist. Minimum combined trade-in value £50.Find your device
A new chapter for your iPhone or Apple Watch.
We accept the iPhone 18 series and older models, including eligible working and faulty phones.
Trading in an Apple Watch?
Choose a watch currently listed in our catalogue, then select its case size, GPS or GPS + Cellular connectivity, and condition. Check the watch grading rules before sending.
How it works
Three steps. One useful upgrade.
Get your valuation
Choose your model and condition. Select storage for phones, or case size and connectivity for Apple Watch.
Send it for free
Prepare and pack your phone or watch, then follow your shipping instructions.
Get paid
We test your device and aim to pay by bank transfer the same working day it is received, tested and accepted.
Your device can do more
You get paid.
We give back.
Choose a charity during your trade-in. Our £5 donation is separate from your agreed payment.
*For each eligible phone or Apple Watch successfully bought. No donation for returned, rejected or unpurchased devices. You can nominate your own charity, subject to verification.
A few helpful details.
Can I trade in a faulty phone or Apple Watch?
Yes, if it meets one of our condition grades. Choose your device in the trade-in service to read the full checklist before selecting a condition.
How do I prepare my phone or Apple Watch?
Back up your data, switch off Find My, sign out of accounts, remove your SIM and erase the phone. For Apple Watch, unpair it from your iPhone and remove Activation Lock; follow our preparation guide. Pack your device securely and include your trade-in reference inside the parcel. Keep your proof of postage.
If the battery is swollen, leaking, punctured or overheating, do not post it. Email support@jamesmobiles.com first.
What if the condition is different?
We may send a revised offer after testing. You can accept it or request a free return. No reply is not acceptance. We send a reminder after 7 calendar days and may return your device after a further 21 days without a reply, subject to our Terms & Conditions.
Which charities can I choose?
Cancer Research UK, British Heart Foundation, The Trussell Trust, Shelter or Mind. You can also nominate another charity, subject to verification.
Ready to find out what it’s worth?
Need a hand? Email us or WhatsApp us